National e-Government strategy and roadmap : digitizing government services

The purpose of the National e-Government strategy and roadmap : digitizing government services (part 1, part 2) "is to guide the digital transformation of public service in South Africa into an inclusive digital society where all citizens can benefit from the opportunities offered by digital technologies to improve their quality of life. The development of this strategy took place by means of a desktop research by the Department of Telecommunications and Postal Services (DTPS) and seeks to make partnership with all government departments of the Republic of South Africa. All project partners have a common interest to promote access of government information and services at all spheres of government to citizens.

This document defines a renewed approach and programme of action that will radically improve the electronic government (e-Government) situation in South Africa. The Honourable Minister, Dr Siyabonga Cwele, in the 2014/15 budget vote speech stated that more focused attention will be given to infrastructure roll-out, the creation and acceleration of the expansion of eGovernment services, as well as to develop e-Government platforms, for use by departments to deliver services online to citizens. In this regard, the department will coordinate work with other frontline government departments that provide services to the public. Through SITA, over the next three years, a significant number of government services will be available online."