South Africa: Financial Ombud System Diagnostic

The National Treasury and the Financial Sector Conduct Authority (FSCA) have requested public comments on a diagnostic study entitled:South Africa: Financial Ombud System Diagnostic. The study was commissioned by National Treasury and prepared by the World Bank Group (WBG). "It aims to provide an independent review of South Africa’s financial ombud system and recommend reforms to enhance customer protection and good-quality outcomes in the financial services sector."