KwaZulu-Natal Citizen Satisfaction Survey

Statistics South Africa has released two reports from the KwaZulu-Natal Citizen Satisfaction Survey, an Analytical Report and a Technical Report. "The CSS was conducted by Statistics South Africa (Stats SA) at the behest of the Office of the Premier, KwaZulu-Natal, over October and November 2015. The aim of the survey is to understand how residents rate services provided at provincial and local municipality levels. The questionnaire asked both objective questions related to access to basic service delivery, as well as subjective questions regarding citizens’ perceptions of government services. Questions included individual perceptions of the quality of municipal or local government services or amenities; the performance of local municipalities; the performance of provincial government; and how well these levels of government communicate with the citizenry."

"In terms of satisfaction with the performance of provincial government, the results were fairly evenly distributed, with 33% of citizens stating that they were satisfied, 31% stating that they were somewhat satisfied, and 36% expressing dissatisfaction with the performance of the KZN provincial government."

"The findings differed markedly when citizens were asked about their level of satisfaction with the overall performance of local government. 49% of residents indicated dissatisfaction with the overall performance of local government, with only 25% indicating that they were satisfied."